Order Procedure

1. Browse and Select Products

Visit our website and browse the available products. Select the product, brand, model, specifications, and quantity that meet your requirements. Review the product description, displayed price, and availability before ordering.

2. Add Products to Your Cart

Add your selected products to the shopping cart. You may add multiple products as needed. Before proceeding, check the model, quantity, and displayed prices carefully.

3. Complete Checkout

Enter accurate information during checkout, including:

• Your full name and active contact number.
• Your complete delivery address and area.
• The products and quantities you wish to order.
• Your preferred payment method from the available options.

Please ensure that all information is correct to avoid delays or delivery complications.

4. Submit Your Order

Review your order details and submit your order using the website's order placement button. Keep your Order ID, confirmation message, or any order-related SMS for future reference.

5. Order Verification and Confirmation

Our team may contact you to verify product availability, pricing, delivery details, payment information, or other necessary order details. Additional confirmation may be required for special, bulk, or technical orders.

6. Pricing and Payment

Review the product price, applicable delivery charges, discounts, and total payable amount before confirming your order. Use only the payment methods officially displayed on our website or confirmed by OVRO BD.

Keep your transaction reference or payment receipt until your order is completed. If a pricing or stock error is identified, we may contact you to resolve the issue before proceeding.

7. Delivery and Receiving Your Order

Once your order is confirmed, the products will be dispatched using an available delivery method. Delivery time and charges may vary depending on the destination, product type, courier availability, and order conditions.

• Keep your contact number active for delivery communication.
• Check the package and visible product condition when receiving the delivery.
• Report incorrect, damaged, or missing items to OVRO BD as soon as possible.
• Keep your invoice, warranty documents, and other relevant paperwork.

8. CCTV, IT Products and Installation Services

For CCTV, networking, server, access control, and other technical products, verify model compatibility, accessories, technical requirements, and installation needs before ordering. Installation, configuration, or maintenance services may have separate charges and service conditions, which should be confirmed in advance.

9. Order Cancellation or Modification

If you need to modify or cancel an order, contact us as early as possible. Whether a request can be accepted depends on the order status, dispatch stage, product type, payment status, and applicable policies. Please review our Return & Refund Policy and Terms & Conditions for more information.

10. Customer Support

For assistance with product availability, pricing, order confirmation, payments, or delivery, please contact our customer care team.