Privacy Policy

01Introduction

This Privacy Policy explains how OVRO BD ("we", "us", or "our") collects, uses, stores, and protects information when you visit www.ovrobd.com, purchase products, submit enquiries, or interact with our customer support team.

By using our website, you acknowledge that you have read this policy. Where consent is legally required, we will seek your consent before carrying out the relevant processing.

02Information We Collect

Depending on how you use our website, we may collect the following categories of information:

• Personal information: Your name, telephone number, email address, and other contact details you provide.
• Delivery information: Delivery address, recipient details, district, area, and delivery instructions.
• Order information: Products, quantities, quotations, purchase history, order status, and transaction references.
• Account information: Login credentials in protected form, account preferences, and information associated with your customer account.
• Technical information: IP address, browser type, device information, website activity, and diagnostic logs where collected by our systems.
• Communication records: Information you send through contact forms, email, telephone, WhatsApp, or other customer support channels.

We collect only information that is reasonably necessary for the relevant purpose, subject to applicable law and your choices.

03How We Use Your Information

We may use your information to:

• Process and confirm product orders and quotation requests.
• Arrange delivery, installation, and after-sales support.
• Contact you regarding order updates, availability, or service requests.
• Manage customer accounts and respond to enquiries.
• Prevent fraudulent transactions, misuse, and unauthorized access.
• Maintain inventory, accounting, business records, and legal compliance.
• Improve website functionality, shopping experience, and customer service.
• Send promotional offers or marketing communications where permitted by law and subject to your applicable preferences.

We do not intend to use personal information for purposes incompatible with the purpose for which it was collected without an appropriate legal basis.

04Orders and Payments

When you place an order or request a quotation, we use relevant information to verify your request, communicate with you, arrange fulfilment, and provide applicable customer support.

Payments may be handled through third-party payment service providers or other payment methods made available at checkout. Those providers may process payment information under their own privacy policies and security procedures.

Payment methods, transaction records, and information actually collected will depend on the payment options available for your order.

05Cookies and Tracking Technologies

Our website or its service providers may use cookies and similar technologies to support essential website functions, maintain sessions, remember preferences, understand website performance, and, where enabled, measure marketing effectiveness.

• Essential cookies: Support core website functionality, security, and shopping sessions.
• Preference cookies: Remember certain settings where this feature is enabled.
• Analytics and advertising technologies: May help measure visits, conversions, and campaign performance where configured and legally permitted.

You can manage cookies through your browser settings and any consent controls provided on our website. Blocking certain cookies may affect checkout, account login, or other website functions.

06When We Share Information

We do not sell customers' personal information as a business practice. We may disclose relevant information in the following circumstances:

• Delivery partners: To deliver your order and provide delivery updates.
• Payment providers: To process and verify transactions.
• Technology providers: To host, maintain, secure, and operate our website and business systems.
• Service and installation partners: Where necessary to fulfil a requested installation, repair, or technical service.
• Analytics and advertising providers: Where these tools are actually enabled and their use is lawful.
• Legal authorities: Where disclosure is required by applicable law, a valid legal process, or necessary to protect legal rights and safety.

We seek to limit disclosures to information reasonably necessary for the relevant purpose. Third-party providers may have their own privacy obligations.

07Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse.

Depending on the systems in use, safeguards may include access controls, secure connections, restricted staff permissions, protected backups, and security monitoring.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to respond appropriately to identified risks and incidents.

08Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including completing orders, handling warranties and service requests, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

When information is no longer required, we may securely delete, destroy, anonymize, or otherwise dispose of it where appropriate and permitted by applicable law.

09Your Privacy Rights and Choices

Subject to applicable law, you may contact us to:

• Ask whether we hold personal information about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally appropriate.
• Withdraw consent where processing is based on your consent.
• Opt out of promotional communications.
• Raise a concern about the handling of your information.

We may need to verify your identity before acting on a request. Certain information may need to be retained for legal, accounting, security, or legitimate business purposes.

To stop receiving promotional messages, follow the unsubscribe instructions where available or contact our customer support team. Essential order, security, and service messages may still be sent when necessary.

10Children's Privacy

Our website is intended for general customers and is not specifically directed at children. Anyone who is not legally eligible to enter into a purchase transaction should use the website with appropriate parent or guardian involvement.

If we become aware that personal information has been collected from a child in circumstances where such collection is unlawful, we will take reasonable steps to address the issue in accordance with applicable law.

11Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, delivery services, social media platforms, or other external services.

We do not control the privacy practices of independent third parties. Before sharing personal information with them, please review their applicable terms and privacy policies.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, security practices, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

13Contact OVRO BD

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us through the following channels: