1. Acceptance of Terms

By browsing our website, using its features, or placing an order, you agree to comply with these Terms & Conditions and the applicable policies published on our website. If you do not agree with these terms, please discontinue use of the website. Nothing in these terms is intended to remove rights that cannot lawfully be excluded.

2. Product Information and Accuracy

OVRO BD makes reasonable efforts to provide accurate product descriptions, images, specifications, pricing, and availability information. However, information may change due to manufacturer updates, supplier information, technical revisions, or inadvertent errors.

• Product colours and appearance may vary slightly between displays and actual items.
• Customers should verify the model and specifications before placing an order.
• For compatibility-sensitive or business-critical purchases, please seek confirmation before ordering.

3. Pricing, Promotions and Availability

Displayed prices, discounts, promotions, and stock availability may change. Where an order has already been confirmed, applicable law and the agreed order terms will apply. If a clear pricing or technical error is identified, we may contact the customer to resolve the issue before confirming or fulfilling the order.

Promotional offers may be subject to stated validity periods, eligible products, quantities, and other conditions published with the offer.

4. Orders and Confirmation

Customers must provide accurate names, contact details, delivery addresses, and other information required to process an order. Orders may be reviewed for stock availability, pricing, payment, delivery eligibility, and other relevant details.

Submitting an order does not necessarily mean that it has been finally accepted. If a product is unavailable or an order cannot be fulfilled, OVRO BD will communicate the available options where reasonably possible. Any applicable refund will be handled in accordance with our Refund Policy and applicable law.

5. Payments

Customers should use only the payment methods displayed on the website or officially confirmed by OVRO BD. Verify the payment recipient and amount before completing a transaction, and retain the transaction reference or receipt.

If a payment is delayed, unsuccessful, duplicated, or disputed, contact our customer care team with the relevant transaction details. Payment status may be verified before an order is processed or dispatched.

6. Delivery

Delivery coverage, estimated delivery times, charges, and methods may vary according to the product, destination, courier availability, and order conditions. Unless expressly confirmed otherwise, delivery estimates are not guaranteed delivery deadlines.

Customers are responsible for providing an accurate delivery address and an active contact number, and for making reasonable arrangements to receive their orders. Please review our Delivery Rules & Policy for further details.

7. Cancellation, Returns and Refunds

Requests to cancel an order, return a product, receive a replacement, or obtain a refund will be assessed according to the product type, order status, applicable warranty, published policies, and applicable law.

Please review our Return & Refund Policy for eligibility requirements and procedures. Nothing in this policy is intended to restrict any mandatory consumer rights under the laws of Bangladesh.

8. Warranty and After-Sales Service

Where applicable, warranty coverage, duration, exclusions, and service procedures will be determined by the product listing, manufacturer terms, or written warranty confirmation provided at the time of purchase. Warranty coverage may differ between products.

Installation, configuration, repair, and maintenance services may have separate fees, service scopes, schedules, and conditions. Please confirm these details before authorising service work.

9. Customer Responsibilities

When using our website or services, customers agree to:

• Provide accurate and up-to-date information.
• Not use another person's identity or payment information without permission.
• Not attempt unauthorised access or interfere with website security.
• Not submit fraudulent orders or engage in unlawful activity.
• Follow the manufacturer's safety instructions when installing or using products.

10. Intellectual Property

Website content, including original text, design elements, graphics, and branding, may be protected by applicable intellectual property laws. Unauthorised commercial copying, republication, or use is prohibited where restricted by law. Product names, manufacturer logos, and third-party trademarks remain the property of their respective owners.

11. Third-Party Services

Our website may rely on third-party payment providers, courier companies, or other service providers. Their own terms and privacy policies may apply to their services. We do not control third-party systems and cannot guarantee uninterrupted availability of services outside our reasonable control.

12. Privacy and Personal Information

Personal information may be used where necessary to process orders, arrange deliveries, provide customer support, maintain business records, and meet legal obligations. Please review our Privacy Policy for further details on how personal information is handled.

13. Limitation of Liability

To the extent permitted by applicable law, OVRO BD shall not be responsible for losses arising from temporary website unavailability, third-party service interruptions, or events beyond its reasonable control. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

14. Governing Law and Disputes

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh. If a dispute arises, the parties may first attempt to resolve it through communication and mutual discussion. Where necessary, the dispute may be addressed through the applicable legal process.

15. Changes to These Terms

OVRO BD may update these Terms & Conditions to reflect changes in its business operations, website features, or legal requirements. Updated terms will be published on this page, together with a revised date where appropriate. Any mandatory notice or consent required by applicable law will be respected.

16. Contact Information

If you have questions about these terms, your order, or our services, please contact OVRO BD.